About Hospice


History

North Haven Hospice started in 1985 as a volunteer organisation occupying the old Superintendent’s house at Whangarei Hospital under the guidance of the late Mr. Bob Spencer - retired surgeon and a team of energetic community volunteers. These early years were filled with passion to make the experience of death as comfortable as possible. A nurse was employed to co-ordinate care with other community services, such as District Nurses a GP and Home Help agencies.
The service shifted to Takahe Street in 1996, with the building of a five bed in patient unit and the continuation of community care, with an emphasis on day care.
The Whareora valley which North Haven over looks was an ideal site . Our Kaumatua re-laid the history of this valley - a place during the Maori wars where the injured were sent for recuperation and convalescence. These spiritual qualities make it a safe place for people to come to.
Since moving to Takahe Street we have developed a strong partnership with the Pehiaweri Marae who support our work in many ways.
There have been progressive stages in the physical expansion of this facility. Reflecting the commitment to resource the wider community, a large training room was added.
With the advent of Palliative Care as a recognised specialty, NHH committed itself to the employment of a full time medical specialist in 2003, and the subsequent expansion of service. This included extending the in patient unit to allow for increased outpatient work and more room for families to be with those being cared for.
North Haven has a wider responsibility to the people of Whangarei and the surrounds. We are funded as the Specialist unit to assist the other regional Hospice services based in Dargaville, Kerikeri and Kaitaia.



Philosophy


- Affirms Life
- Recognises dying as a normal process and neither hastens nor postpones death
- Exists to help patients and families/ whanau attain a degree of preparation for death that is satisfactory for them
- Recognises grief as a normal response to loss. Support for family continues into the bereavement period
- Access to Hospice/ Palliative Care service is available in a culturally appropriate manner and is based on need, not the ability to pay.


Accreditation / Certification


North Haven Hospice aims to provide a world class hospice palliative care service. Since 2002 the organization has belonged to a voluntary accreditation programme so that we can be assessed against internationally based standards. The standards cover all aspects of our service including patient and family services, support and corporate functions. The assessment is carried out by the health professional and management surveyors of Quality Health NZ (QHNZ) the leading standards and performance assessment agency for health and disability services in NZ
www.qualityhealth.org.nz

In addition it is necessary for North Haven Hospice to meet national safety standards for certification of services by the Ministry of Health. Audit is carried out by QHNZ as a designated audit agency
www.moh.govt.nz

North Haven Hospice has been continuously accredited and certificated since August 2004.

North Haven Hospice is also audited on its ACC workplace safety management practices programme and enjoys tertiary status in that programme resulting in a discount on the employer levy in recognition of the strength of our health and safety system
www.acc.co.nz