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Patients & Carers

  Working together

North Haven Hospice's specialist care team works in partnership with the patient and their family, to provide the necessary care and support, enabling them to have the best quality of life possible. Sometimes the involvement is short (1 or 2 contacts) and for others there is an ongoing relationship over many months. It depends on what is needed.

Most of our patients are cared for in their own homes by their family and carers, with the support of G.P’s, our clinical team and community nurses, district nurses and other health professionals. We also have a six bed In Patient Unit (IPU) that is available for patients who need our help for short periods of time.

 Patient referral

Patients are usually referred to Hospice by practitioners at Whangarei Hospital, or other specialist services including GP’s. Some patients choose to self-refer by simply contacting us and starting the process.

 Family support

Family support  is also provided by our Counsellors, Chaplain and Social Worker. Our Te Tumu Manaaki provides cultural support  to patients and their families and whanau, and is supported by  our Kaumatua and Kuia and other Maori health providers. 

 Caring for children

At North Haven Hospice we also care for children and provide a special child friendly environment to ensure the needs of our smallest patients or visitors are met and that they are supported through their time here.