Operational support

 Our operational support team

At North Haven Hospice we are  committed to maintaining high standards in all that we do across the whole of hospice business. A team of support staff and trained volunteers support our clinical team in the delivery of day to day operations in a number of ways.

Quality, Safety & IT

The Quality and Safety team provide support to all areas of the hospice operation to promote excellence of service whether in the care of patients and families, engagement with employees and volunteers, customers at the shops, contractors and visitors.

They work with others to manage systems for participation in the Hospice NZ quality review programme, Ministry of Health certification of the inpatient unit, EQuIP service accreditation, DHB contract quality specifications, ACC workplace safety management practices and infection prevention and control. The team values the opportunity to share related information with other providers of hospice services.

Retail team

Our Retail team is based at the Whangarei Hospice Shop, however they are an integral part of Hospice operations. The team comprises paid staff who are responsible for the strategic and safe operation of the two shops and the safety and wellbeing of more than 300 volunteers. The implementation of  systems and processes to ensure the health & safety and security of all staff, including our truck drivers and storemen and volunteers working on rostered shifts forms the basis of an efficient business unit. Our Retail Manager is a member of the Leadership Team.


Inservice training is organised by and often delivered by members of the North Haven team. Training and attendance at Fire Safety Training and De-escalation training is a core requirement for all staff and. other regular training opportunities, including Civil Defence, Health & Safety and Motivathg Mondays occur throughout the year provide the team with regular ongoing opportunities for refreshing their knowledge and skills.

Finance & Administration

Our busy administration team support the many aspects of Hospice operations by: managing our front desk and reception area; HR management; financial and database control; kitchen and cooking duties, housekeeping, organising and working with onsite contractors, and managing general day to day maintenance. All aspects of operation are delivered in accordance with our strict policies and guidelines, from welcoming visitors at the front desk where they sign in, to ensuring health & safety procedures are adherred to at all times when visiting or working on site.

Volunteer management

Our Manager Volunteer Services and her team work  to ensure our active team of more than 580 volunteers receive support, guidance and ongoing training year round. Those volunteering in our IPU receive additional specialised training. All new volunteers are welcomed with a formal induction.

New legislation requires that all volunteers are NZ Police vetted before they can commence volunteering at hospice.

Fundraising & Communications

Our Fundraising & Communications team is responsible for raising funds through sponsorship, events, campaigns, donations and bequests. Adhering to Health & Safety guidelines and policies is  integral to all operational aspects of events and campaign delivery. The Fundraising & Communications Manager also has the responsibility to ensure that all branding and marketing of Hospice services is in strict accordance with organisational  policy and guidelines.