More about Our Care

 Inpatient care

North Haven has a six-bed In Patient Unit (IPU) where full care is provided around the clock. Often, new patients do not know what to expect when coming into Hospice IPU, so we encourage a friendly, homely environment, with no strict visiting hours. Close family/whanau are welcome to stay with their family member overnight. As we only have limited beds, we are unable to offer long term care in the IPU, however the Unit is there to offer respite care for when a patient requires: a break from being at home; terminal care for the last part of their journey and to closely monitor a patient for their symptoms or a change in medication.

Our IPU specialist team comprises doctors, nurses, counsellors, Te Tumu Manaaki, a social worker and chaplain and is available to patients, their families and whanau during their stay with us. Our IPU staff can also call on occupational therapists and physiotherapists through Whangarei Hospital if required.

 Hospital based palliative care

A team from North Haven Hospice, including our doctors and specialist palliative care nurses, work daily at the Whangarei Hospital with their medical and nursing teams to provide any necessary professional support. The majority of referrals to hospice come from the hospital. These are for symptom management, respite and end of life care. A core part of this service is to liaise and assist with coordinating discharges from Whangarei Hospital, so that patients and family/whanau have what they need at home, no matter where that is in Northland. Our hospital support team also includes our Te Tumu Manaaki, who liaises with, and provides cultural guidance and advice to hospital based Hauora providers, when required.

For more information about hospital based palliative care please click here:

 Caring for Children

We offer support for children whether they are the patient or a family member. Our counsellors are available for support either at home or in the Inpatient Unit. We have books available for borrowing from our library. The art trolley for supervised creative activities, can be found in the Matai Room at Hospice. Our special bear Basket in the Inpatient Unit is for children to take away their own Hospice bear or soft toy when visiting.

 Family Support

Every aspect of a person’s life can be affected by a serious illness.This often causes additional stress and challenges for an individual and their family / whanau in their everyday lives.

Our Social support team comprises of our Social Worker, our Chaplain, our two Counsellors and  our Living Well Coordinator.  The Social Support team provides social, spiritual and emotional support to patients and their families / whanau, both here at Hospice and also out in the community

 Community care

North Haven Hospice provides a high level of community-based care throughout the large geographical area we cover. Our community nurses visit  patients and their carers to provide professional support, assess any on-going and changing needs and to help  manage a patients symptoms accordingly.  They also work closely with a patients’ G.P. and other services such as oncology departments, district nurses and outreach nurses, to provide what care is needed. Hospice has mobility and other equipment available, which can be accessed by families and carers who choose to provide care for patients in their own homes. Our Community Nurses organise this equipment when it is required and volunteers can assist with the drop off of larger items in the Hospice van.

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