Jobs

Through collaboration with Clinical Nurse Managers and Clinical Equipment and Delivery/Facilities Manager, ensure the use of North Haven Hospice loan equipment is effectively tracked and co-ordinated. Reporting to the DCS, this role helps ensure accurate information, smooth workflows and effective decision-making that supports quality care and patient outcomes.

Key responsibilities

• Develop and maintain effective administration systems for clinical processes, including an up-to-date desk file for the role
• Transcribe, format and send clinical correspondence promptly, ensuring accuracy and confidentiality
• Enter patient correspondence into PalCare accurately and in a timely manner
• Extract, analyse and interpret data from PalCare and produce regular and ad hoc reports for clinical, operational and organisational use
• Identify trends, risks and opportunities from available data and communicate findings to relevant stakeholders
• Validate and cleanse data to ensure accuracy and completeness and investigate and resolve data quality issues
• Produce and distribute weekly and monthly clinical activity reports including patient clinical reports of deactivated, discharged, deceased and referred patient numbers
• Provide user support, troubleshooting and guidance as a PalCare subject matter expert and develop and maintain PalCare user guides, procedures and training materials
• Coordinate and maintain accurate records of equipment allocation, return and servicing in collaboration with Clinical Nurse Managers and Clinical Equipment and Delivery/Facilities Manager
• Support equipment maintenance and compliance processes and coordinate servicing, repairs and safety checks with the Maintenance Person

About you

• Previous experience in an administration, health administration, clinical administration, or data analyst role is highly desirable.
• Demonstrated experience extracting, analysing and interpreting data to produce meaningful reports and insights desirable.
• Advanced proficiency in Microsoft Excel, including data manipulation, reporting and analysis essential.
• Strong written communication skills with proven experience preparing professional correspondence, reports and documentation essential.
• Ability to learn and become a subject matter expert in specialised software systems essential.
• Strong stakeholder relationship management skills with the ability to work collaboratively across multidisciplinary teams desirable.
• Excellent problem-solving and analytical skills essential.
• Competent user of Microsoft Office Suite (Word, Excel, Outlook, Teams) essential.
• Demonstrates North Haven Hospice values of Integrity, Compassion, Respect, Excellence, Teamwork and Stewardship essential.

About us

North Haven Hospice provides compassionate, specialist palliative care and support to patients and whānau across Whangārei and Te Tai Tokerau Northland. North Haven Hospice has developed a set of values that provide a framework for shaping and building the future: Integrity (Tu Tangata), Compassion (Aroha), Respect (Whakaute), Excellence (Te Hiranga), Teamwork (Mahitahi), and Stewardship (Kaitiakitanga).

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North Haven Hospice has developed a set of values that provide a framework for shaping and building our future. There is a clear expectation that all staff will demonstrate these behaviours in their interactions with patients, families/whanau, other staff, and the wider community.

Integrity Tu Tangata - Integrity requires courage, strength and commitment – it builds trust and trust creates a solid foundation from which respect can grow

‍Compassion Aroha - Compassion requires partnership and genuine engagement – it is caring and empathy in action

Respect Whakaute - When we treat people with respect we affirm dignity and a sense of self-worth

Excellence Te Hiranga - A culture of excellence inspires confidence, supports learning, and encourages innovation

Teamwork Mahitahi - Teamwork means creating a culture that values collaboration and a belief that better outcomes are achieved if we work together co-operatively and harmoniously

Stewardship Kaitiakitanga - Trustworthiness as an organisation and accountability to the community is shown through the careful management of all resources entrusted to us

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Our Core Requirements:

Know, uphold and model the values, philosophy, policies and standards of North Haven Hospice and current recommended best practice standards relevant to the position.

Keep informed about and comply with legal and regulatory requirements including any code of conduct relevant to the position.

Honour the Treaty of Waitangi, respecting the beliefs and values of those who identify as Maori, supporting tikanga practices as they are incorporated into hospice care and services.

Respect the beliefs and values of all people including those of particular cultural, religious, social and/or ethnic groups.

Participate in performance review and development, including attending training relevant to the position.

Act as an ambassador for hospice in the community through work and own social networks whilst maintaining the confidentiality of individuals and not acting or speaking on behalf of or representing North Haven Hospice unless so authorised by the Chief Executive Officer.

Essential: New Zealand Registered Nurse. Must have a current practising certificate as well as a Current NZ Class 1 (motor car) driver’s licence. At least 2 years post registration nursing experience and experience working in palliative care nursing.

Desirable: Relevant post-graduate qualification or working towards.

SKILLS AND PERSONAL ATTRIBUTES:

1. Ability to build and maintain professional and respectful working relationships.

2. Good verbal and written communication skills as well as computer literacy required.

3. Ability to deal with complex and challenging situations.

4. Accountability for own actions.

5. Ability to work independently and as a member of the multi-disciplinary team.

6. Well organised with the ability to prioritise.

7. High level of integrity and confidentiality.

8. Ability to reflect on own practice.

9. Demonstrated commitment to excellence in clinical practice and patient/family focused care, commitment to ongoing professional development.

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Should this role be what you are looking for right now, please apply here or contact hr@northhavenhospice.org.nz for more information.

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