Jobs

Reporting to the Director of Business & Innovation, this role contributes to the delivery of high-quality hospice services by ensuring equipment, facilities and support systems are available, safe, efficient and fit for purpose.

Key responsibilities

• Organise and maintain hospice clinical equipment including storage, compliance testing schedules, general maintenance, cleaning and repairs
• Deliver loan equipment to patients under hospice care in their private homes and collect equipment from private homes
• Maintain Hospice buildings and essential building services and grounds to a high standard
• Undertake daily repairs and general maintenance and repair of Hospice buildings, grounds and other plant or equipment
• Assist with non-mechanical maintenance of all NHH vehicles
• Ensure all non-medical equipment is electrically tested annually in compliance with NZ Safety Standards
• Provide oversight of external contractors in consultation with Director of Business & Innovation
• Coordinate electrical testing of all medical clinical equipment with adherence to compliance schedules
• Maintain clean and orderly storage systems for all clinical equipment meeting health and safety requirements
• Process equipment loans and returns in accordance with hospice procedures

About you

• Experience in facilities management, maintenance, equipment coordination, logistics or a related field
• Demonstrated ability to manage equipment registers, inventories or asset tracking systems
• Practical maintenance and repair skills
• Strong organisational and time management skills
• Ability to work independently and prioritise competing demands
• Competent user of Microsoft Office applications
• Full, clean New Zealand driver's licence
• Physically capable of safely handling and transporting equipment
• Strong communication and relationship management skills
• Experience within healthcare, hospice, aged care or community health environments (desirable)

About us

North Haven Hospice provides compassionate, specialist palliative care and support to patients and whānau across Whangārei and Te Tai Tokerau Northland. North Haven Hospice has developed a set of values that provide a framework for shaping and building the future: Integrity (Tu Tangata), Compassion (Aroha), Respect (Whakaute), Excellence (Te Hiranga), Teamwork (Mahitahi), and Stewardship (Kaitiakitanga).

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Through collaboration with Clinical Nurse Managers and Clinical Equipment and Delivery/Facilities Manager, ensure the use of North Haven Hospice loan equipment is effectively tracked and co-ordinated. Reporting to the DCS, this role helps ensure accurate information, smooth workflows and effective decision-making that supports quality care and patient outcomes.

Key responsibilities

• Develop and maintain effective administration systems for clinical processes, including an up-to-date desk file for the role
• Transcribe, format and send clinical correspondence promptly, ensuring accuracy and confidentiality
• Enter patient correspondence into PalCare accurately and in a timely manner
• Extract, analyse and interpret data from PalCare and produce regular and ad hoc reports for clinical, operational and organisational use
• Identify trends, risks and opportunities from available data and communicate findings to relevant stakeholders
• Validate and cleanse data to ensure accuracy and completeness and investigate and resolve data quality issues
• Produce and distribute weekly and monthly clinical activity reports including patient clinical reports of deactivated, discharged, deceased and referred patient numbers
• Provide user support, troubleshooting and guidance as a PalCare subject matter expert and develop and maintain PalCare user guides, procedures and training materials
• Coordinate and maintain accurate records of equipment allocation, return and servicing in collaboration with Clinical Nurse Managers and Clinical Equipment and Delivery/Facilities Manager
• Support equipment maintenance and compliance processes and coordinate servicing, repairs and safety checks with the Maintenance Person

About you

• Previous experience in an administration, health administration, clinical administration, or data analyst role is highly desirable.
• Demonstrated experience extracting, analysing and interpreting data to produce meaningful reports and insights desirable.
• Advanced proficiency in Microsoft Excel, including data manipulation, reporting and analysis essential.
• Strong written communication skills with proven experience preparing professional correspondence, reports and documentation essential.
• Ability to learn and become a subject matter expert in specialised software systems essential.
• Strong stakeholder relationship management skills with the ability to work collaboratively across multidisciplinary teams desirable.
• Excellent problem-solving and analytical skills essential.
• Competent user of Microsoft Office Suite (Word, Excel, Outlook, Teams) essential.
• Demonstrates North Haven Hospice values of Integrity, Compassion, Respect, Excellence, Teamwork and Stewardship essential.

About us

North Haven Hospice provides compassionate, specialist palliative care and support to patients and whānau across Whangārei and Te Tai Tokerau Northland. North Haven Hospice has developed a set of values that provide a framework for shaping and building the future: Integrity (Tu Tangata), Compassion (Aroha), Respect (Whakaute), Excellence (Te Hiranga), Teamwork (Mahitahi), and Stewardship (Kaitiakitanga).

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North Haven Hospice has developed a set of values that provide a framework for shaping and building our future. There is a clear expectation that all staff will demonstrate these behaviours in their interactions with patients, families/whanau, other staff, and the wider community.

Integrity Tu Tangata - Integrity requires courage, strength and commitment – it builds trust and trust creates a solid foundation from which respect can grow

‍Compassion Aroha - Compassion requires partnership and genuine engagement – it is caring and empathy in action

Respect Whakaute - When we treat people with respect we affirm dignity and a sense of self-worth

Excellence Te Hiranga - A culture of excellence inspires confidence, supports learning, and encourages innovation

Teamwork Mahitahi - Teamwork means creating a culture that values collaboration and a belief that better outcomes are achieved if we work together co-operatively and harmoniously

Stewardship Kaitiakitanga - Trustworthiness as an organisation and accountability to the community is shown through the careful management of all resources entrusted to us

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Our Core Requirements:

Know, uphold and model the values, philosophy, policies and standards of North Haven Hospice and current recommended best practice standards relevant to the position.

Keep informed about and comply with legal and regulatory requirements including any code of conduct relevant to the position.

Honour the Treaty of Waitangi, respecting the beliefs and values of those who identify as Maori, supporting tikanga practices as they are incorporated into hospice care and services.

Respect the beliefs and values of all people including those of particular cultural, religious, social and/or ethnic groups.

Participate in performance review and development, including attending training relevant to the position.

Act as an ambassador for hospice in the community through work and own social networks whilst maintaining the confidentiality of individuals and not acting or speaking on behalf of or representing North Haven Hospice unless so authorised by the Chief Executive Officer.

Essential: New Zealand Registered Nurse. Must have a current practising certificate as well as a Current NZ Class 1 (motor car) driver’s licence. At least 2 years post registration nursing experience and experience working in palliative care nursing.

Desirable: Relevant post-graduate qualification or working towards.

SKILLS AND PERSONAL ATTRIBUTES:

1. Ability to build and maintain professional and respectful working relationships.

2. Good verbal and written communication skills as well as computer literacy required.

3. Ability to deal with complex and challenging situations.

4. Accountability for own actions.

5. Ability to work independently and as a member of the multi-disciplinary team.

6. Well organised with the ability to prioritise.

7. High level of integrity and confidentiality.

8. Ability to reflect on own practice.

9. Demonstrated commitment to excellence in clinical practice and patient/family focused care, commitment to ongoing professional development.

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Should this role be what you are looking for right now, please apply here or contact hr@northhavenhospice.org.nz for more information.

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‍Staff Benefits:

o   Working collaboratively with a wide range of MDT Specialists.

o   Paid clinical supervision is offered to all clinical staff.

o   Ongoing education offered around holistic, wrap around care.

o   Free onsite parking.

o   Free EAP counselling service offered to all staff.

About the Role & Your Impact

North Haven Hospice provides high quality care to people living with a life limiting or life-threatening conditions across the Whangārei and southeast Kaipara Districts. Our care is provided across all settings – including the home, outpatient clinics, Whangarei Base Hospital and within our specialist North Haven Hospice Inpatient Unit.

We walk alongside the hospital, and the wider service that patients are engaged with. We work collaboratively with our communities and have an amazing team of specialist doctors, nurses, therapists, family support staff and volunteers.

Our Community Nursing Service is often the first point of contact with the Palliative care services of North Haven Hospice, and we aim to provide high quality nursing care and wrap around services, utilising our resources within North Haven Hospice. Within the greater Whangarei locality our community nursing team provide all aspects of community nursing services, in addition to psychosocial and advisory support.  

Key responsibilities include:

• Undertaking comprehensive nursing assessments and developing holistic care plans in partnership with patients and their whanau in their homes.
• Demonstrating advanced knowledge of clinical protocols, guidelines, and end-of-life care pathways, including pharmacological interventions.
• Providing high quality specialist nursing tasks such as patient and Whanau assessment, symptom control, wound management, continence management, end of life medication management.
• Building therapeutic relationships to support patients and whānau through challenging times, grief, and loss.
• Contributing to quality improvement activities and fostering an evidence-based framework in your practice.
• Honouring the Treaty of Waitangi and respecting the diverse cultural and spiritual beliefs of all people in our care.

About North Haven Hospice

North Haven Hospice has been a cornerstone of the Whangārei community for years, guided by strong values of Aroha – Compassion, Mahitahi – A Team United, Whakatau - Respect , Tu Tangata – Integrity and Te Hiringa – Excellence, that inspires confidence and supports ongoing professional development.

Join us and align your skills with a passion for giving back to the community.

What You'll Bring

We are looking for a professional who demonstrates commitment to excellence in clinical practice and patient-focused care.

Essential:

• New Zealand Registered Nurse with current APC.
• Current NZ Class 1 (motor car) driver’s licence.
• At least 5 years post-registration nursing experience in a generalist or specialist palliative care setting.
• Strong verbal and written communication skills and computer literacy.
• Resilient with a desire to learn.

‍Desirable:

• Experience in a palliative care or community setting.
• A relevant post-graduate qualification or working towards one.

For more information please contact hr@northhavenhospice.org.nz or apply online here.