You can access North Haven care if you have been diagnosed with a life-limiting condition or terminal illness and live in the Whangārei District or south-east of Kaipara District including Mangawhai, Kaiwaka, Maungaturoto, Topuni and Oruawharo.
You can be any age.
If you think you or a family or whānau member may benefit from North Haven care, the best first step is to contact your GP or another health care professional already helping you as they will be able to start the North Haven Hospice referral process.
If you do not have a GP or are not under the care of an existing healthcare professional, you can refer yourself.
Please fill in the form below and one of our team members will be in touch.
If you have questions or need advice, please phone us on 09 437 3355 or email clinical@ northhavenhospice.org.nz .
We are a community charity and there is no charge for our service.
The Te Whare Tapa Whā model represents the four dimensions of Māori well-being. Each side of the wharenui symbolises a different aspect of health, and all are essential for overall balance. By integrating Te Whare Tapa Whā, North Haven Hospice ensures that all aspects of well-being are respected and supported for both patients and whānau.
Taha Tinana refers to physical well-being, providing the foundation for development and health – which cannot be considered in isolation, as it is connects to spiritual, and family well-being.
Taha Wairua represents the spiritual life force that defines who we are and connects us to the past and future.
Taha Whānau reflects the strength and support of family. Whānau provides a sense of belonging and is vital to healing and well-being.
Taha Hinengaro refers to the connection between thoughts, feelings, and emotions, recognising the link between mind and body.
Our Tiakina Te Kaitiaki service is designed to support people and family members – those who provide ongoing, daily care to someone with a life-limiting condition but are not yet registered with Hospice. We help connect to resources, funding, and community organisations that can strengthen and sustain you while being the primary caregiver for someone else. We all need to be there for the dying, and we must look after those who care for their loved ones as well as the person themselves.
Support At Home: Our community nurses visit as regularly as needed, providing the care and support your and your loved one needs. If it is felt symptoms are becoming too challenging to manage at home, or if you need some time out to focus on other matters, our IPU is used for short-term stays to provide care or respite.
Support In Our IPU: Should your loved one need to stay at Te Whare Hūmārie, you can take comfort in knowing this is a a peaceful, nurturing, and supportive environment. We offer flexible visiting hours, and overnight accommodation can be requested by family members who wish to stay close. There is space designed for quiet reflection, family gatherings, and moments of respite.
Carers can reach out to our Caring for Carers | Tiakina Te Kaitiaki support service at kaitiaki@northhavenhospice.org.nz or phone 09 437 3355.
Our care for your family and whānau continues after your loved one has passed. We understand that grief is a deeply personal experience, and our Family Support team remains available to help you during this difficult time. Whether through counselling, other support groups, or simply being there to listen, North Haven Hospice is here for you.
Twice a year, North Haven Hospice holds a Remembrance Service for the families of those who have died in the previous 6 to 12 months. All families are welcome to attend and remember their loved ones at Te Whare Hūmarie, North Haven Hospice in Tikipunga, Whangārei.
We are here to put the dying to take charge of their living, to help people better understand the process of dying, and to support families and whānau throughout this time.
For more information on how we can support you, your whānau, and your carers, get in touch here, or look for more resources here.
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